Return Policy

At Capital Foam Industries LLC, we are committed to ensuring customer satisfaction with our products. This Return and Refund Policy outlines the conditions under which returns, exchanges, and refunds are processed.

1. Returns

Eligibility for Returns:
  • The product must be in its original, unused condition, free from damage, stains, or odors.
  • Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items:
  • Bed bases, pillows, and accessories.
  • Clearance or sale items.
  • Custom-made or personalized products.
  • Products damaged due to improper handling or use.

2. Return Process

  1. Contact our customer service team at sales@capitalfoam.ae or call +971-7-2589306 / +971-7-2580058 to initiate a return request.
  2. Our team will arrange pickup or guide you on the return process.
  3. Ensure the product is securely packed to prevent damage during transit.

3. Refunds

Eligibility for Refunds:
  • Refunds are processed only after inspection and approval of the returned item.
  • Refunds will be credited to the original payment method within 7-10 business days after approval.
Refund Exceptions:
  • Delivery charges are non-refundable.
  • Refunds may be denied if the product is found to be damaged, used, or does not meet the return eligibility criteria.

4. Free Returns & Delivery

  • If no one is available at the delivery address during the first attempt, we will reschedule one additional delivery at no extra charge. Any subsequent delivery attempts will be charged based on location and items.
  • Orders must be fully paid at least two (2) working days before the scheduled delivery date.
  • Minimun order value for free deliveries is AED 300 or above.
  • Additional delivery charges apply for remote areas.

5. Mattress Exchange Process

  1. Once eligibility is confirmed, our team will contact you within 3 -5 days to proceed with the exchange.
  2. Exchanges are allowed only for the first purchase.
  3. If the wrong mattress size is ordered, an exchange request must be submitted.
  4. Exchanges due to size issues are permissible only for sizes listed on our website. Please verify size details before purchasing.
  5. If applicable, exchange deductions or additional charges will be applied.

6. Contact Us
For any inquiries regarding returns, refunds, or exchanges, please contact us:

Capital Industries LLC
P.O. Box 85831, Al-Ghayl Industrial Park of RAKIA,
Ras Al Khaimah, U.A.E

+971-7-2589306 / +971-7-2580058
sales@capitalfoam.co

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Diamondfoam is a product of Capital Industries LLC.

Thank you for choosing Capital Foam Industries LLC. We are committed to providing you with high-quality products and excellent service!